Hello VillageGuy & PMpcri2013,

Sorry to hear that you guys having issues with your service. With verizon FIOS chances are nearly nill for latency issues. Only possibility is a faulty modem. I had verizon FIOS in the past with 35/35 connection and the Actiontec router had to be replaced at least in every 3-4 months. If you have latency with FIOS service, it should be your modem.

I would suggest both you guys do a VoIP test on your lines especially as soon as you notice the problem. Here is the best place to do a VOIP test:
http://myspeed.visualware.com/indexvoip.php - select North America from the map and select appropriate server closer to your location.

If you have a jitter rate above 50 ms and packet lose anything above 0.0%, there there is a problem and your connection is not good for VoIP service. If the result shows otherwise, contact support again with the test results and they should be able to fix it.

I have seen echo and poor quality of incoming voice with my service as well for the last couple of days. As of now it happens only occasionally and I am still observing the situation and trying to isolate whether it is VOIPO or any other factors. Good luck to you guys.

Here is an example of my test results:
Test Type: Voice over IP
Downstream Jitter: 0.13 ms
Downstream Loss: 0 %
Downstream Packet Order: 100 %
Upstream Jitter: 1.26 ms
Upstream Loss: 0 %
Upstream Packet Order: 100 %
Packet Discards: 0 %
MOS Score: 4.2