Evaluation of service and question

[VOIPoTim]

Question:

I think I have read it all here... but... I would like to know more about the different departments you could send a support ticket to. When you log into billing.voipo and click submit ticket a list of different departments appears.

• Support- I thought this was the place to log problems with service. i.e. voice mail problems, call quality, setup problems
• Sales- New service requests
• Billing- well ummm... billing
• Employment- yes
• Abuse- telemarketers... damb them
• Reseller- can't wait to use this one!
• Help- Help questions
• Info- Info
• Engineering- now you have lost me.... As once I was told to send my support tickets to engineering. To be specific my voice mail was not working thus I sent it to Support.
• Development- again not sure how to use this category.

Thanks for reminding me about this. A technican added all these when they installed the software, but this needs to be simplified a lot and brought down to the basics. I'll get that corrected in the next couple of days.

[usa2k]

Welcome zevin!

You may also want to get a free account, or a $10 lifetime account at http://dslreports.com

More specifically, you can see plenty on the VoIP forums:
http://www.dslreports.com/forums/59

And also good (for positive reviews) here:
http://www.dslreports.com/docontrib/ISP/3156

See other reviews here:
http://www.dslreports.com/comments/3156

BTW if you need Lawyer jokes ...

These guys likely have FAX lines too, and until a good solution is worked out, know that VoIP is a unsuitable way to send mission critical FAXes. Voice over Internet Protocol is well suited to voice.

[zevin]

Thanks for reminding me about this. A technican added all these when they installed the software, but this needs to be simplified a lot and brought down to the basics. I'll get that corrected in the next couple of days.

Tim- I see you were up at the same time as me. I get some of my best work done at that time. The roommate is asleep, as well as the dogs. Nice and quiet.

USA2- thanks for your reply... I will sign up today. Looks like a LOT of good info at dslreports.com. I didn't think about the faxing option- bummer. I'll have to think about that. Some fax directly from their PC, but for incoming faxes that will be a problem.

[gbh2o]

Some fax directly from their PC, but for incoming faxes that will be a problem.

There is always http://faxdigits.com/ or freedigits.com or whatever other names they use on a meandering basis for inbound only.