Evaluation of service and question

**zevin** · 08-29-2008 09:42 PM

Hello to all. This is my first post here.

Evaluation:

I have had my service for only 3 weeks now and I will say it is working great! I am very pleased with the call quality, plug and play ease of setup (not plug and pray), and the response times from sales and support.

This is not my first attempt to find a quality VOIP provider. I had only 2 problems both were taken care of in less than an hour. If this service is going to be any thing like Hostgator is, we will be fine.

Comments:

I am really excited about the possible future role out of a Reseller account. That is probably the biggest reason I tried the service in the first place. I, as others have said, have guaranteed clients that I could role over. I would love to refer them but I don't want to loose them as my potential customer.

They are traditional phone customers, but with my persuasion could be converted.

i.e. law firms who have attorneys in different locations- currently paying long distance to the satellite offices.

I know who likes attorneys but hey if their money is green its good for me.

Question:

I think I have read it all here... but... I would like to know more about the different departments you could send a support ticket to. When you log into billing.voipo and click submit ticket a list of different departments appears.

Support- I thought this was the place to log problems with service. i.e. voice mail problems, call quality, setup problems
Sales- New service requests
Billing- well ummm... billing
Employment- yes
Abuse- telemarketers... damb them
Reseller- can't wait to use this one!
Help- Help questions
Info- Info
Engineering- now you have lost me.... As once I was told to send my support tickets to engineering. To be specific my voice mail was not working thus I sent it to Support.
Development- again not sure how to use this category.

I guess I am green... I thought I could figure out what department my ticket should be routed to.

So, if I could recommend adding an i.e. after each category for us wet behind the ears.

Thanks for reading and your response.

**VOIPoTim** · 08-30-2008 12:25 AM

Originally Posted by zevin

Question:

I think I have read it all here... but... I would like to know more about the different departments you could send a support ticket to. When you log into billing.voipo and click submit ticket a list of different departments appears.

Support- I thought this was the place to log problems with service. i.e. voice mail problems, call quality, setup problems
Sales- New service requests
Billing- well ummm... billing
Employment- yes
Abuse- telemarketers... damb them
Reseller- can't wait to use this one!
Help- Help questions
Info- Info
Engineering- now you have lost me.... As once I was told to send my support tickets to engineering. To be specific my voice mail was not working thus I sent it to Support.
Development- again not sure how to use this category.

Thanks for reminding me about this. A technican added all these when they installed the software, but this needs to be simplified a lot and brought down to the basics. I'll get that corrected in the next couple of days.

**usa2k** · 08-30-2008 03:51 AM

Welcome zevin!

You may also want to get a free account, or a $10 lifetime account at http://dslreports.com

More specifically, you can see plenty on the VoIP forums:
http://www.dslreports.com/forums/59

And also good (for positive reviews) here:
http://www.dslreports.com/docontrib/ISP/3156

See other reviews here:
http://www.dslreports.com/comments/3156

BTW if you need Lawyer jokes ...

These guys likely have FAX lines too, and until a good solution is worked out, know that VoIP is a unsuitable way to send mission critical FAXes. Voice over Internet Protocol is well suited to voice.

**zevin** · 08-30-2008 09:04 AM

Originally Posted by VOIPoTim

Thanks for reminding me about this. A technican added all these when they installed the software, but this needs to be simplified a lot and brought down to the basics. I'll get that corrected in the next couple of days.

Tim- I see you were up at the same time as me. I get some of my best work done at that time. The roommate is asleep, as well as the dogs. Nice and quiet.

USA2- thanks for your reply... I will sign up today. Looks like a LOT of good info at dslreports.com. I didn't think about the faxing option- bummer. I'll have to think about that. Some fax directly from their PC, but for incoming faxes that will be a problem.