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Thread: Helpdesk

  1. #1
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Helpdesk

    I just deleted all the useless ticket categories in the helpdesk that were put in there when it was installed...still not sure why that was done.

    There are now 4 options if you submit a ticket online instead of e-mailing it.

    Sales
    Support
    Billing
    Number Porting

    I also removed all the non-essential fields like ATA Model, etc.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: Helpdesk

    Sounds great for us, and for your people


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


  3. #3
    Join Date
    Jul 2008
    Location
    South Texas
    Posts
    135

    Default Re: Helpdesk

    Thanks Tim, much cleaner. We all know getting the little things fixed can be a pain.

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