Hardware Update

[N9MD]

... I was thinking about ... is possibly putting something in an "advanced" CP which allows users to put in the basic info for the 2nd line (third party info) and have it be stored in our provisioning... appeases those who want to play...

Any thoughts on this?

Why appease? If you've designed your "product model" to minimize problems for your support department ... and if 1% or less of your future client base has the awareness and capability of messing with the adapter, why bother at all? The other 99% of your customers will be as happy as a pig in slop if they get a dial tone when they pick up the phone ... and all their incoming/outgoing calls connect every time.

[burris]

Why appease? If you've designed your "product model" to minimize problems for your support department ... and if 1% or less of your future client base has the awareness and capability of messing with the adapter, why bother at all? The other 99% of your customers will be as happy as a pig in slop if they get a dial tone when they pick up the phone ... and all their incoming/outgoing calls connect every time.

Excellent thought. I couldn't have said it better....