Quote Originally Posted by vusername1 View Post
It would be nice to see a comprehensive and thoughtful response from VoIPo on this, but we will see if it just gets deleted.

I highly recommend that you DO NOT choose VoIPo as a reseller provider or to use any service you want supported for the following reasons:
  • It doesn't work: Since January we have repeatedly had issues with our service going completely down almost reliably.
  • They will not support the product because there is no phone support for these issues you must submit a ticket - to which they respond with the following explanations:
  • -it's an upstream issue we corrected (that doesn't absolve you of supporting your customers)
  • -it was a database corruption issue (someone isn't handling the software side well)
  • -or there's no issue at all try it now (it magically fixed itself and nobody is buying it)

They will deny these issues steadfastly almost to the point where it's humorous. I'm not laughing though because these outages have real world impact on the customers we service. We spend over $3,000 dollars a month with them and this is the service we receive.
To the OP: As I've said via e-mail, I don't think our service is for you. It seems that there are underlying issues between your setups and our network which cause you to have chronic issues. That does not mean the issues are on our end.

During most of the times you have reported outages, we've had no issues with thousands of calls in progress at the same time. As I said there are many variables involved and the fact that you have chronic issues means there is some sort of underlying issue between you and our service.

Less than 1% of our customers have ever even had to contact support and the service works very well for 99% of customers. Unfortunately you fall into the 1% with issues so we recommend finding another provider for you.

We have already discussed this via e-mail so I am closing this thread. Again, we encourage you to find a provider that might work better with your system and be able to provide the retail level of support you are seeking.