Sorry to hear about the confusion here.

I think the root issue is that this is a special situation where we'd made an exception outside of normal processes with the adapter. Sometimes when we make exceptions and do things outside of the norm (like mixing the adapters from 2 separate accounts), our systems don't account for that. Our processes are only designed for the way things normally are and when we make exceptions, the system (or our reps) are going to assume things were setup the normal way.

In terms of your cancellation, the form cancels service immediately. I'm sorry if there was some confusion about it, but it does say on the form that the account is subject to immediate cancelation once submitted. We don't have the ability to post-date cancellations...once the form is submitted, they are processed. If you need the account reactivated (with the same number), we can do that pretty easily. That's an easy fix.

In terms of the adapters, both accounts should have been issued an adapter. As long as you return one of them, it'll be fine and you won't be charged. Just include a note with it explaining that it is for the phone number and the situation.