Quote Originally Posted by buckethead View Post
When you implement the Gator help desk for VoIPo are you going to keep your current layout or move to the layout that HG uses? Asking because the information that your current layout provides at first glance is easier to read and get information from then having to click into the ticket at HG.
We'll sit down and come up with a layout when we switch, it won't be exactly the same.

On a sidenote though, the HG layout is temporary. Very soon it's being migrated off of Modernbill into GatorBill which is the new in-house billing system. Once that's done, you'll just have 1 thing to login to for billing and tickets. Everything from billing to tickets, to chats will all be integrated in one unified system.