Outbound Calls - 1 ring, then dead air - Wife ready to kill me.....

[DaveH]

My issue was also fixed by doing route work on the 2 numbers. From what I have read on the Broadband forums, this type of issue is not exclusive to VOIPo.

Not making excuses, just saying.

Dave.

[ai2000]

My issue was also fixed by doing route work on the 2 numbers. From what I have read on the Broadband forums, this type of issue is not exclusive to VOIPo.

Not making excuses, just saying.

Dave.

Good input, which other providers have this issue too? Any large ones? Never saw it with TimeWarner over 2 years of service.

[burris]

Good input, which other providers have this issue too? Any large ones? Never saw it with TimeWarner over 2 years of service.

Maybe not, but what is the difference in cost between TimeWarner and VOIPo?

[hertz]

I guess I'll need to do the same ...

I had no issues calling my "problem numbers" between July at start of service and the end of August or mid-Sept.

Never had to request routing work for Packet 8, Sunrocket, or Viatalk.

Hertz

[voipinit]

Hertz,

I had to request a routing fix when I was with Packet8.

[rmwlaw]

The support staff has been real pleasant and seemingly knowledgeable. Unfortunately, my problems keep popping up. Had not had an issue in nearly 1.5 years, and now customers cannot contact me as the phone drops calls after 1 or 2 messages, and jumps to voicemail. Also, my calls out drop after the conversation starts.
I really hope they can figure out what is really happening!!!!

[Tlbaker]

Yes, I am having the same problem. Calls ring, then go busy while call is still ring on other phone. Does not ring and goes straight to call cutting off part of the opening conversation. Etc etc etc. What is happening?? It was working fine before.

[energyx]

+1 for dead air on our end and ringing on the other. It has been happening here for about a month. Seems to affect the same numbers for me as well. They say they made a change and had me reboot my ATA, then mentioned my router. The router has been configured the same way and up for months. Something obviously changed on their end somewhere.

[burris]

I suspect the changes have to do with VOIPo routing calls with different carriers along the way.
It is necessary in this business as carriers have problems and as a result require the providers to change routes on occasion.
Each carrier has its own method of originating and termininating calls and sometimes these clash.

Even if this is a temporary problem, I would suggest setting up your routers to forward ports 5400-65000 to your ATA. Also want to create a fixed IP on your ATA ro the router knows where to point those forwarded ports.

Sometimes it is also necessary for the provider to put you on a different route due to certain areas that may have problems, and that can be done by creating a trouble ticket or maybe a phone call to them..

[Razzy]

I realize this is an old thread but I don't give a crap. I have the same issue for a while and nothing is fixed yet. Anyone else having this issue??