Did this manual ever happen? I'm a new customer and could use one - the knowledgebase isn't really a helpful way to browse through details about various features. As an example, it was only through trial and error that I figured out that you have to enter the failover forward number without dashes or it won't take. I still haven't figured out how to make the system accept my email address for voicemail.

Anyway, I don't really feel like calling support or posting in the forum for explanations of how the service works so, if you're looking for a new-user to beta-test the manual-in-progress, let me know!