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[VOIPuser]

I think I get it now. You have a situation where everyone is a jack-of-all-trades and master of none. There is no excuse for not having a dedicated person to handle your web site in your size of company.

A telling statement of yours is where you mentioned:

At the end of the day though, sometimes a simple change can spiral into other things like if the update breaks something else in a particular browser...

This indicates that you are not directing your web designers and programmers to conform to W3C standards. Problems with a particular browser will always be the browser's problem if you comply. Most of the time there will be no problems at all.