Tim,

I appreciate your correspondence concerning the issues with the VoIP telephone service. It is rare that a company accepts responsibility for problems.

I have been a subscriber since 2011 with current service until 2021. I'm currently not planning to renew.

The service interruptions lately have caused much consternation. While you state that the issue is being addressed, what assurance is there that enough resources can be placed in the system to alleviate the problems? The very numerous "limited time" offers further indicate a situation where there may be a cash flow problem. These offers were only seen once a year in the past.

I really hope that you can turn this around and make a bright future for VoIPO. I'll wait on renewal until I see that the service issue are resolved. As of today I'm still seeing server disconnect issues where I am registered but can't receive or make calls. No dial tone.