An Apology From VOIPO

[rcc344]

Tim,

I appreciate your correspondence concerning the issues with the VoIP telephone service. It is rare that a company accepts responsibility for problems.

I have been a subscriber since 2011 with current service until 2021. I'm currently not planning to renew.

The service interruptions lately have caused much consternation. While you state that the issue is being addressed, what assurance is there that enough resources can be placed in the system to alleviate the problems? The very numerous "limited time" offers further indicate a situation where there may be a cash flow problem. These offers were only seen once a year in the past.

I really hope that you can turn this around and make a bright future for VoIPO. I'll wait on renewal until I see that the service issue are resolved. As of today I'm still seeing server disconnect issues where I am registered but can't receive or make calls. No dial tone.

[dvijen]

I feel the same as rcc344. I have been with voipo since they started in beta stage. Even participated in beta testing of service. I have been out for one week now. No improvement after several complaints. Getting fed up. Too bad I am paid up until 12/2011.

[sommerfeld]

Most specific statement about what does & doesn't work appears to be here (4-tweet thread):

https://twitter.com/VOIPO/status/1199807328075186176

Notably:

Below are the services that we are still working to resolve:

-BYOD

-Outgoing Fax

-International Calling

-SMS

-Cloud

As of yesterday, BYOD wasn't working for me.

[JoelGNYC]

I'm also beyond fed up with the sheer negligence, seeing my service down yet again today on the supplied device, and still no word on service credits after over a month of going through this. Too little too late imho; I'm reporting to the FCC at this point and hope to be in contact with Tim or someone in senior management for arrangements to develop an exit plan and get a refund for the over 2 years pre-paid due to non-stop issues.