What ATA is currently shipping?

**VOIPoTim** · 08-18-2013 05:41 PM

We use Grandstream HT702s pretty much exclusively.

Occasionally a different model is shipped as we recycle returned ones from cancellations, but 99% of the time an HT702 goes out.

**dbmaven** · 08-18-2013 06:28 PM

Thanks for the reply Tim - much appreciated!

**Ansextra** · 11-08-2013 08:51 PM

I just signed up for Voipo and received an HT502 today. Am I missing something by not getting the HT702?

**JacobsLive** · 11-09-2013 11:01 AM

Originally Posted by Ansextra

I just signed up for Voipo and received an HT502 today. Am I missing something by not getting the HT702?

No, you are not missing anything. It works same as HT702. In fact HT502 has a built in router too that HT702 is lacking.

**Ansextra** · 11-09-2013 11:04 AM

Jacob, thanks for the reply.

I have noticed that there is some static on the line using this ATA. When I switched back to my old Obi100 for testing the static was gone. This tells me that the static is coming from the Grandstream. Any ideas on how to fix this? I know I could go back to my Obi but would like to use the device provided by Voipo if possible.

**JacobsLive** · 11-10-2013 08:42 PM

Originally Posted by Ansextra

Jacob, thanks for the reply.

I have noticed that there is some static on the line using this ATA. When I switched back to my old Obi100 for testing the static was gone. This tells me that the static is coming from the Grandstream. Any ideas on how to fix this? I know I could go back to my Obi but would like to use the device provided by Voipo if possible.

Since you were able to isolate the problem, I would suggest open a service ticket at service@voipo.com and explain the problem. They might be able to help you to reset the ATA or even send a replacement. Since this is Voipo provided ATA nothing much you can do from your end without contacting support, unfortunately

**Ansextra** · 11-10-2013 08:46 PM

I did send an email to support and got a response. In fact, I ended up getting numerous responses as they adjusted my "gain" settings remotely. I have to say I'm extremely impressed with the customer support over the weekend that I got from Cody. Right now the static has greatly decreased but tomorrow will be the true test as I have quite a few calls that I will need to be making.
Thanks for the help Jacob.