Any plans for FAX support?

[tylerscell1]

VoIP if i am correct is VOICE over IP so your lucky they are offering fax service in general... Im not sure about your question... Sounds like what happens is beyond there control...

[VOIPoJustin]

We offer both standalone toll-free and local POTS-based electronic fax service, as a separate Express Product (this includes unlimited incoming and outgoing faxing).

Additionally, we offer outgoing fax functionality (within vPanel) as an included feature with all VOIPo Residential Accounts. Incoming fax service can be secured from within a users Residential control panel for an additional cost.

Lastly, as others have stated we do not officially support faxing over VOIPo Residential Service due to inherent issues with faxing over VoIP in general. With that said, many of our users have physical fax machines connected to their VOIPo hardware and function without any issues (we just refrain from offering support).

[frvrngn]

I tried fax with Vonage for years. Horrible! I tried machines from every manufacturer, went through multiple "fixes" and some would work occasionally. I could usually get 1-2 pages to go through 75-80% of the time. Anything more then that would result in communication errors of some sort.

I do use Voipo's premium fax service now and am very pleased with it. Most of my faxing can be done via email now, but on the occasion I do need access to an actual POTS fax machine, their service works perfectly.

[johndavid]

This is good to know, sounds like it is possible

[Brooke Lynn]

This may come as a silly ques, but I currently have phone service through the cable company's modem, so I assume it's voip. I rarely fax (approx 7x/yr), but when I do I've never encountered a problem. Is it fair for me to expect the same results with voipo?

[VOIPoTim]

This may come as a silly ques, but I currently have phone service through the cable company's modem, so I assume it's voip. I rarely fax (approx 7x/yr), but when I do I've never encountered a problem. Is it fair for me to expect the same results with voipo?

No all VoIP networks are different and won't function the same. Faxing over VoIP is never guaranteed but may work in ideal network conditions. VoIP networks are designed for voice, so faxing just isn't going to be 100% on a voice only network.

[ronsyevens]

No all VoIP networks are different and won't function the same. Faxing over VoIP is never guaranteed but may work in ideal network conditions. VoIP networks are designed for voice, so faxing just isn't going to be 100% on a voice only network.

FAXing over VoIP networks doesn't work. You can sometimes arrange things so a fairly high percentage of FAXes get through OK. You can occassionally create setups that work 100% of the time. These are rare and unrepeatable setups. You need to use a proper FAX over IP protocol, such as T.38, to achieve consistent reliable FAXing across IP networks.

FAX, and other modem applications, operating over VoIP channels are quirky, and unreliable. This will not get better over time. It will get worse. In general, the more sophisticated the equipment gets in trying to make speech work smoothly, the worse it behaves for modems. In the near term (i.e. until all data applications are native IP applications) store and forward protocols, and protocols tailored to reasonably conveying modem data across an IP channel are the only way to achieve consistent results.


Ron Stevens

[ai2000]

This may come as a silly ques, but I currently have phone service through the cable company's modem, so I assume it's voip. I rarely fax (approx 7x/yr), but when I do I've never encountered a problem. Is it fair for me to expect the same results with voipo?

Big difference is the quality of VOIP.
-Time warner VOIP was never down, never had problems.
-They also secured the VOIP traffic in their own network from your house so they had
a. more control of the quality so they offered fax service on normal fax machines for free
b. had increased security. this is subjective but feel that it is more secure. Moved from Time Warner willing to take this hopefully small risk.
c. VOIP overall is better at Time Warner. Call quality, ability to make calls all the time was far better on Time Warner.