Quote Originally Posted by GreenLantern View Post
Not sure if this is a bug, but I found some unusual behavior that I thought I'd report.

If you set some of the forwarding conditions (busy, unavailable, failover) to go to the SIP extension's voicemail extension, it doesn't seem to work as expected.

What happens is, the SIP extension rings until timeout (20 secs for example), then pauses and begins ringing again, without going to voicemail.

Setting those forwarding conditions back to default allows calls to go to voicemail as expected again.

I haven't gone through and tested all the different possibilities for different combinations. So I don't know if busy, unavailable AND failover all cause this, or if it is just a particular one.
Please open a ticket on this with as much detail as you can and we'll look into it.