Is there a way to set up alerts to be sent to the customer as well as ourselves indicating when the minute threshold is close to being reached? If not, is it something you have thought about implementing in the future? Thank you.
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Is there a way to set up alerts to be sent to the customer as well as ourselves indicating when the minute threshold is close to being reached? If not, is it something you have thought about implementing in the future? Thank you.
I would love something like this.
Also, I still hope to see a dollar amount limit option along with the current minute limit method. I have customers that make a lot of outbound toll free calls, and they count against their minute plans, which is not ideal.
Both great suggestions!
Just sending the reseller an alert would be a big help. Then we could take whatever action we desired, such as alerting customer.
Another option that I've been asking for, would be simply a better "summary" page, showing the current domestic and int'l usage, plus the limit settings.
This would still require manually browsing, but it could be done very quickly if it was all visible on a single summary page.
I'm talking about being able to see this for all accounts without having to drill into each customer's status page.