New User, various issues/questions with quality

[dtrose]

Behind a router can sometimes be troublesome because of ports not being forwarded. I would first attach the Grandstream ATA (Analog Terminal Adapter) to your router to first see if you have any issues. If you do then start with this document.

http://voipo.com/help/article/basic-troubleshooting-guide-20.html

You can also submit a ticket via the support@voipo.com e-mail address. They are very patient and helpful.

That is a good thing? It sounds like I just plug and play?

[kato]

I recently switched and my service was up and running as of Monday. I am very happy with the price and glad I was able to finally switch from ATT, but I have had a few issues that are frustrating. First, I've had the "underwater" problem some are describing. Next, I make a call, but there is no dialing and I have to call several times before I can get through, and my newest is my phone is not ringing. I contacted customer service via email and they responded with, "You're connected" Really? That's their response? To be fair, I've had more than helpful reps help out, but this answer didn't do anything to address my problem. Anyone know why my phone isn't ringing all the sudden? Ahhhh