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Basic Troubleshooting Guide |
Article Number: 20 | Rating: 1.6/5 from 140 votes | Last Updated: Mon, Sep 2, 2013 at 5:33 PM |
If you are experiencing any of the following issues, your router or internet gateway may need additional configuration:
- No audio - Incoming calls not ringing - Dropped calls
Nearly all issues can be resolved with these steps:
1) Assign a static IP to your VOIPo adapter in your router
2) Enable port forwarding and forward the following port ranges to the new static IP. Make sure to forward the entire range of ports and not just the first and last port.
5004 – 65000 (UDP)
3) If your router has a SIP ALG option we recommend disabling this.
4) If you are using other VOIP devices on your network, please contact our support team so we can make sure the devices will not conflict and make appropriate configuration changes.
If you need any help with these, don't know what they are, or need any other assistance, please contact our support team.
We can walk you through troubleshooting and/or use a remote support tool to log into your router and likely make all necessary changes for you. |
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Star Code/Feature Code List
Added on Tue, Aug 31, 2010
Are there any required bandwidth specifications to use VOIPo?
Added on Mon, Sep 6, 2010
Will I be provided with a Temporary Number while my number transfers/ports to VOIPo?
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Can I receive collect calls with my VOIPo service?
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Can I port my toll-free number to VOIPo?
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Is there any trial period for VOIPo service in case it's not right for me?
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Can I use VOIPo over a dial-up internet connection?
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What types of Internet connections will VOIPo work with?
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Can I dial 900 area code numbers with my VOIPo service?
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Does VOIPo offer BYOD (Bring Your Own Device) service?
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