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My call quality is poor, what could be causing this? |
Article Number: 88 | Rating: 1/5 from 37 votes | Last Updated: Thu, Jan 30, 2014 at 5:31 PM |
Generally, poor call quality is a result of an issue with the internet connection. There are multiple tests you can conduct to test your internet connection.
VOIPo provides a utility for testing that can be downloaded here. If you are having call quality issues, please run this utility, select option 2 for a detailed test, and email the created text file with the results to support@voipo.com.
There are also third party speed tests that you can run. While VOIPo does not endorse or have any affiliation with these tests, the following are popular:
If your internet connection appears to be functioning normally and you continue to have call quality issues, please contact support by emailing support@voipo.com or visiting support.voipo.com and submitting a ticket. |
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