Home » Categories » Home/Home Office VoIP |
My call quality is poor, what could be causing this? |
Article Number: 88 | Rating: 1/5 from 36 votes | Last Updated: Thu, Jan 30, 2014 at 5:31 PM |
Generally, poor call quality is a result of an issue with the internet connection. There are multiple tests you can conduct to test your internet connection.
VOIPo provides a utility for testing that can be downloaded here. If you are having call quality issues, please run this utility, select option 2 for a detailed test, and email the created text file with the results to support@voipo.com.
There are also third party speed tests that you can run. While VOIPo does not endorse or have any affiliation with these tests, the following are popular:
If your internet connection appears to be functioning normally and you continue to have call quality issues, please contact support by emailing support@voipo.com or visiting support.voipo.com and submitting a ticket. |
Attachments
There are no attachments for this article.
|
Is VOIPo compatible with a soft phone?
Added on Mon, Sep 6, 2010
Will I be provided with a Temporary Number while my number transfers/ports to VOIPo?
Added on Mon, Sep 6, 2010
Can I dial 900 area code numbers with my VOIPo service?
Added on Tue, Sep 7, 2010
Can I use my VOIPo service when I am out of the country?
Added on Tue, Sep 7, 2010
What type of internet service do I need for VOIPo?
Added on Tue, Sep 7, 2010
Is there any trial period for VOIPo service in case it's not right for me?
Added on Tue, Sep 7, 2010
Basic Troubleshooting Guide
Added on Tue, Aug 31, 2010
Are there any required bandwidth specifications to use VOIPo?
Added on Mon, Sep 6, 2010
How do I order a Virtual Number?
Added on Wed, Sep 8, 2010
What is a Virtual Number?
Added on Wed, Sep 8, 2010
|