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My call quality is poor, what could be causing this?

 Generally, poor call quality is a result of an issue with the internet connection.  There are multiple tests you can conduct to test your internet connection.

 VOIPo provides a utility for testing that can be downloaded here.  If you are having call quality issues, please run this utility, select option 2 for a detailed test, and email the created text file with the results to

 There are also third party speed tests that you can run.  While VOIPo does not endorse or have any affiliation with these tests, the following are popular:

 If your internet connection appears to be functioning normally and you continue to have call quality issues, please contact support by emailing or visiting and submitting a ticket.

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