Knowledgebase and FAQs - VOIPo

Toll Free: 949-829-4200

Amazing Customer Service

Home » Categories » Home/Home Office VoIP

My call quality is poor, what could be causing this?

 Generally, poor call quality is a result of an issue with the internet connection.  There are multiple tests you can conduct to test your internet connection.


 VOIPo provides a utility for testing that can be downloaded here.  If you are having call quality issues, please run this utility, select option 2 for a detailed test, and email the created text file with the results to support@voipo.com.


 There are also third party speed tests that you can run.  While VOIPo does not endorse or have any affiliation with these tests, the following are popular:


www.speedtest.net

myspeed.visualware.com


 If your internet connection appears to be functioning normally and you continue to have call quality issues, please contact support by emailing support@voipo.com or visiting support.voipo.com and submitting a ticket.

Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
What types of Internet connections will VOIPo work with?
Added on Mon, Dec 19, 2011
Is there any trial period for VOIPo service in case it's not right for me?
Added on Tue, Sep 7, 2010
How do I transfer/port my existing home phone number?
Added on Mon, Sep 6, 2010
Is VOIPo compatible with a soft phone?
Added on Mon, Sep 6, 2010
VOIPo Voicemail Options
Added on Mon, Apr 23, 2012
Can I use VOIPo over a dial-up internet connection?
Added on Tue, Sep 7, 2010
What is E-911?
Added on Wed, Sep 8, 2010
How do I register my E-911 address?
Added on Wed, Sep 8, 2010