Knowledgebase and FAQs - VOIPo

Toll Free: 949-829-4200

Amazing Customer Service

Home » Categories » Home/Home Office VoIP

My call quality is poor, what could be causing this?

 Generally, poor call quality is a result of an issue with the internet connection.  There are multiple tests you can conduct to test your internet connection.


 VOIPo provides a utility for testing that can be downloaded here.  If you are having call quality issues, please run this utility, select option 2 for a detailed test, and email the created text file with the results to support@voipo.com.


 There are also third party speed tests that you can run.  While VOIPo does not endorse or have any affiliation with these tests, the following are popular:


www.speedtest.net

myspeed.visualware.com


 If your internet connection appears to be functioning normally and you continue to have call quality issues, please contact support by emailing support@voipo.com or visiting support.voipo.com and submitting a ticket.

Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Will I be provided with a Temporary Number while my number transfers/ports to VOIPo?
Added on Mon, Sep 6, 2010
What types of Internet connections will VOIPo work with?
Added on Mon, Dec 19, 2011
Can I port my toll-free number to VOIPo?
Added on Tue, Sep 7, 2010
Will dangerous weather affect my VOIPo service?
Added on Mon, Sep 6, 2010
How do I transfer/port my existing home phone number?
Added on Mon, Sep 6, 2010
What is a Virtual Number?
Added on Wed, Sep 8, 2010
Does VOIPo offer BYOD (Bring Your Own Device) service?
Added on Tue, Sep 7, 2010
What is E-911?
Added on Wed, Sep 8, 2010