Service Down ?

[Russell]

Everything seems fine. Only 2 support tickets in our main queue total.

It's possible there was a network blip for a few seconds, but usually we see a huge surge in tickets when there is.

We'll keep a close eye on things thought to see if anything comes up.

Must have been several network blips :-). The wife called, got the message, then called me and conference called so I could hear the same message (disconnected / not in service) - so the downtime was more than just the first call. She was pretty p*ssed off to say the least as she was trying to reach a child at home to coordinate travel plans and there was no other way to reach home. Luckily, it now appears to be fixed.

[scott2020]

Must have been several network blips :-). The wife called, got the message, then called me and conference called so I could hear the same message (disconnected / not in service) - so the downtime was more than just the first call. She was pretty p*ssed off to say the least as she was trying to reach a child at home to coordinate travel plans and there was no other way to reach home. Luckily, it now appears to be fixed.

I had an incoming call go directly to VOIPo voicemail this morning. I have my failover set to another phone number, so I'm not sure why failover isn't working for me. It was the same thing when there was latency problems a couple of days ago.

If the VOIPo system recognizes there is a problem and sends calls to voicemail as a failover, why would it not recognize to send to my failover phone number I have set up?

[VOIPoTim]

I had an incoming call go directly to VOIPo voicemail this morning. I have my failover set to another phone number, so I'm not sure why failover isn't working for me. It was the same thing when there was latency problems a couple of days ago.

If the VOIPo system recognizes there is a problem and sends calls to voicemail as a failover, why would it not recognize to send to my failover phone number I have set up?

The way our failover works, it should be either one or the other depending on what is set.

Do you have a ticket open?

[scott2020]

The way our failover works, it should be either one or the other depending on what is set.

Do you have a ticket open?

I don't have a ticket open yet. I was going to try disconnecting my end and then seeing what happens at fail over time. The past two times latency on the Internet was an issue, the failover went to VOIPo VM and not my failover number. I would like to reproduce it and then I'll open the ticket with more accurate dates/times.

[scott2020]

I don't have a ticket open yet. I was going to try disconnecting my end and then seeing what happens at fail over time. The past two times latency on the Internet was an issue, the failover went to VOIPo VM and not my failover number. I would like to reproduce it and then I'll open the ticket with more accurate dates/times.

Tonight there is horrible latency to central. I have been seeing it a lot lately into Dallas. Maybe someone at the data center can re-route around this latency or talk to their carriers and see if something can be done. My latency is only to VOIPo and not my other providers.

[VOIPoTim]

Tonight there is horrible latency to central. I have been seeing it a lot lately into Dallas. Maybe someone at the data center can re-route around this latency or talk to their carriers and see if something can be done. My latency is only to VOIPo and not my other providers.

Can you send or post a traceroute?

We aren't really seeing any issues so would need something to show them if we report it.

[oldcqr]

I am also having issues on my lines today: Weird tones (both DTMF and other strange things), incoming calls going directly to voice mail, outgoing calls ringing busy when the other person says their phone rings and no one is on the other end, outgoing calls failing to connect, and 1/2 to 1 second delay echos.

I haven't opened a ticket since I can't pin down something solid to tell the support guys.

[scott2020]

Can you send or post a traceroute?

We aren't really seeing any issues so would need something to show them if we report it.

When I see it again I'll send something over. Most often times I don't catch it right at the moment it is happening. Most of the time my wife tells me later the phone was "broken" and I look at my Asterisk logs to find there was high latency with the qualify. I have two other providers that did not show any problem with latency. If it is my Internet, all of the providers log around the same time the qualify latency was out of whack, but the last couple of days it was only the VOIPo route.
Scott

[VOIPoTim]

Must have been several network blips :-). The wife called, got the message, then called me and conference called so I could hear the same message (disconnected / not in service) - so the downtime was more than just the first call. She was pretty p*ssed off to say the least as she was trying to reach a child at home to coordinate travel plans and there was no other way to reach home. Luckily, it now appears to be fixed.

Since we use the public internet sometimes it's out of our control.

Sorry to hear your wife was upset. I hear so much about the ways of wives whether from customers or employees. The more I hear, the more I'm glad I don't have one.

[uhf]

Sorry to hear your wife was upset. I hear so much about the ways of wives whether from customers or employees. The more I hear, the more I'm glad I don't have one.

LOL! My wife called last night too bitching that the phone doesn't work right. One way audio (again). Support had me forward the high ports (35000-65000 UDP I think), but I forgot to open those ports in the firewall!! Ooops.. So far today I've had no more issues with one-way audio so I think the problem was my firewall.

Wives seem to get bent out of shape when the phone doesn't work.