Deteriorating Service

[bwheater]

The ticket numbers are: pbm-783687,xgm-944813,sjm-860986,uhi-347555.

Now that they have moved me to a new server it seems to have improved.

It seems that this is the second time that I have been moved to a server to correct a series of problems. It seems that proper quality control procedures would anticipate when the load on a server was too high and take care of it without disrupting the customer.

regards,
Bob

[VOIPoTim]

The ticket numbers are: pbm-783687,xgm-944813,sjm-860986,uhi-347555.

Now that they have moved me to a new server it seems to have improved.

It seems that this is the second time that I have been moved to a server to correct a series of problems. It seems that proper quality control procedures would anticipate when the load on a server was too high and take care of it without disrupting the customer.

regards,
Bob

Glad to hear it's gotten better for you.

Server moves have nothing to do with capacity or being overloaded. None of our servers are even at 10% capacity at this time.

The only reason a server move would affect anything is that they are all in different locations and you ISP may have a better connection to one of them than the others.