Can't Anyone Help?

[rcc344]

Just curious.... If a customer decides to pay the $50 cost of the adapter, will VoIPo remove the password protection and allow the device to be used with another BYOD service?

[VOIPoTim]

Just curious.... If a customer decides to pay the $50 cost of the adapter, will VoIPo remove the password protection and allow the device to be used with another BYOD service?

Yes, no problem with that.

[stevech]

The VoIP companies I tried before VoIPo all had the same policy. Send us the undamaged ATA and we'll refund your deposit on it. May take a week or two. I don't know what the OP's beef is.

Same policy on keeping the ATA. But getting unlock passwords can be a problem. Or reset to factory defaults if that can be done after termination of service. I prefer to not BYOD so there's no question that I mis-configured the SIP client settings.

[tritch]

But getting unlock passwords can be a problem. Or reset to factory defaults if that can be done after termination of service.

The ATA's from Voipo are not hard "locked". If you want to keep and use them with another provider, all you have to do is reset them back to factory defaults. This is usually accomplished by using either the reset button or by accessing the built-in IVR feature depending upon the ATA you have.