Quote Originally Posted by VOIPoTim View Post
We do not monitor customer devices or customer networks. We only monitor our own network.

If you have a Grandstream, it will alert you when you pick up the phone that it's not registered by playing "Not Registered" instead of the dialtone.
Not so. When making outgoing calls, all is normal sounding.
Quote Originally Posted by VOIPoTim View Post
If you are experiencing this frequently, try working with support to make sure your router settings are configured correctly with port forwarding. When the devices fail to connect periodically, it's almost always resolved by tweaking some settings in the route like enabling port forwarding.
Have done so. The VoIPo policy/position seems to be "it's your problem, not ours". Unacceptable.