Unable to port from TWC

[Canoehenge]

Would that PIN be the last four digits of my SS#? If so, I wonder why either carrier did not ask for it?

[Tooth]

Would that PIN be the last four digits of my SS#? If so, I wonder why either carrier did not ask for it?

I was able to find my TWC account PIN on my TWC billing statements. When I filled out the VoIPo paperwork to authorize my phone number port, there was a field that asked for the last 4 digits of my SSN and a separate field that asked for my account PIN. The TWC PIN seemed to be a random 4 digit number.

[Canoehenge]

Actually, I believe it is called the customer code. It is located on the upper right of the bill, below the account number. I received a communication from voipo support canceling the LNR with their carrier. They said they would submit it to a different carrier. I think they need to investigate why their carrier is unable to do a simple port request with TWC.

[dael]

Actually, I believe it is called the customer code. It is located on the upper right of the bill, below the account number. I received a communication from voipo support canceling the LNR with their carrier. They said they would submit it to a different carrier. I think they need to investigate why their carrier is unable to do a simple port request with TWC.

We had a problem with TWC at outset with them not allowing us to choose a long distance carrier as we were told we could before switching from sprint/Century link.
It literally went on for years and ended up being that since both were using sprint lines nothing could be done. I am sure it could have been but no one saw it through to the right channels. If that is the case then Sprint should be responsible. Why would they tell us we could use this other long distance carrier and then not follow through?

D

[Canoehenge]

After taking nearly 60 days to get my number ported over from TWC everything is working well. Thanks to Voipo Support team for putting up with me. They were very patient and were finally able to resolve the difficulties between the carrier and TWC. The system has been very easy to set up and was truly plug and play, in my case. The only issue I seem to be having is having to reboot my network router occasionally to restore internet connection to my home network. Going with Voipo is saving me about $35 per month.