Quote Originally Posted by ymhee_bcex View Post


Yes, Tim said that numerous times. We can agree to disagree on this point. When I am buying a service from a provider (cable, Internet, or voice service provider) - I don't expect that it "just may not work for me" on the technical level. And, if that's the attitude of company CEO, I am reluctant to procure services from such company - no matter the price. As I learned long ago, technical problems are more often than not management incompetence masquerading as technical issues
Let me make another comment.

I am quite positive that I am many times older than you and therefore although I may not know all the answers, I have more experience.
Doesn't make me any smarter, but does give me more insight.

I suppose you are saying that your cable or internet providers work 24/7 with nary a problem and if they miss, you will leave.
We now live in a world where the technology is moving so fast, we have to run just to stand still.

It's good that you have a forum to post your rants, but I don't see where that helps your situation.

Try to be a bit more reasonable and understand that if all your other customers are working OK, maybe have support take another look at the bad one.

Again, all the customers can't be having unresolvable problems or they wouldn't be here, and I suppose I am representative of those that are working well.