sip.voipwelcome.com - 408 REQUEST TIMEOUT

[voxabox]

partial tracert

Tracing route to sip.voipwelcome.com [74.52.58.50]
over a maximum of 30 hops:
....
 3     5 ms     4 ms     4 ms  loopback0.gw8.dca5.alter.net [137.39.2.73]
 4     4 ms     4 ms     4 ms  0.ge-7-2-0.xt2.dca5.alter.net [152.63.40.14]
 5     4 ms     4 ms     4 ms  0.so-7-0-0.br2.dca5.alter.net [152.63.34.105]
 6     5 ms     5 ms     5 ms  204.255.169.186
 7    13 ms     6 ms     6 ms  ae-0.r21.asbnva01.us.bb.gin.ntt.net [129.250.2.17]
 8    50 ms    50 ms    45 ms  as-1.r20.dllstx09.us.bb.gin.ntt.net [129.250.3.42]
 9   268 ms   236 ms   216 ms  po-1.r02.dllstx09.us.bb.gin.ntt.net [129.250.2.154]
10    49 ms    49 ms    49 ms  xe-4-4.r03.dllstx09.us.ce.gin.ntt.net [157.238.225.6]
11    48 ms    49 ms    49 ms  te7-1.dsr01.dllstx3.theplanet.com [70.87.253.2]
12    52 ms    49 ms    49 ms  76.fd.5746.static.theplanet.com [70.87.253.118]
13   271 ms    98 ms   251 ms  vl1.car02.dllstx6.theplanet.com [12.96.160.23]
14  zeus.voipwelcome.com [74.52.58.50]  reports: Destination protocol unreachable.

Trace complete.

[VOIPoRay]

You get the "Destination protocol unreachable" because we're blocking ICMP packets at the server. so pings should always fail and running tracert will be misleading.


If you're seeing a 408 Timeout in your Call Logs, then there are a few different possible reasons for it... In order to give you an accurate account of what's happening, we'll need a few more details. Is this on a call to your ATA or from it? and what did the caller experience? (fast busy, system error message, etc)

[voxabox]

You get the "Destination protocol unreachable" because we're blocking ICMP packets at the server. so pings should always fail and running tracert will be misleading.


If you're seeing a 408 Timeout in your Call Logs, then there are a few different possible reasons for it... In order to give you an accurate account of what's happening, we'll need a few more details. Is this on a call to your ATA or from it? and what did the caller experience? (fast busy, system error message, etc)

It started yesterday evening, my Nokia E51 could not register (home ISP)
I tried
Xlite, same thing (Xlite did say "408 REQUEST TIMEOUT") (home ISP)
tracert, "zeus.voipwelcome.com [74.52.58.50] reports: Destination protocol unreachable."
FWIW, the tracert in the 1st post were from my work ISP
Check your PM in a few minutes for a wireshark cap

[VOIPoNorm]

I've just set up a SIP profile on Nokia N82 using sip.voipwelcome.com and was able to complete Internet calls.

Regards,
Norm

[voxabox]

from VoIPo Support Team:

This should be taken care of now, we were adjusting some DNS records and such that caused a couple of issues while updating.

Let us know if this problem persists.

Regards,
VoIPo Support Team
support@voipo.com
http://support.voipo.com

Thanks to VoIPo Support Team both E51 and Xlite registered fine now