My home number was ported out without my authorization

[lost]

Thank you, but aside from the additional info below, I receive no additional guidance.

What Voipo support said he received from upstream support:"I looked in to this and the order is rejected for incorrect account number. Unfortunately wireless providers do not provide CSRs, so there is no way to determine what the correct account number is unless the end user has it. I understand that you are stating this number ported out without authorization but because this ported out nearly 2 months ago there is very little we can do. Your end user can reach out to Cingular and complain about their number being taken. Also, you can have the end user file state and federal FCC complaints about the number being taken. Please let me know if you have any other questions or how else I can help. Thank you."

I have already filed FCC complaint as posted earlier.

Again, there is no guidance from Voipo or its upstream on what I should do next in order to get the number back. There has got to be an upper tier support that deals with this. It looks to me like everyone is shrugging their shoulders and not wanting to look into this deeper.

No assistance from Voipo to get a temporary number so that my home service can accept calls.

[VOIPoTim]

Thank you, but aside from the additional info below, I receive no additional guidance.

What Voipo support said he received from upstream support:"I looked in to this and the order is rejected for incorrect account number. Unfortunately wireless providers do not provide CSRs, so there is no way to determine what the correct account number is unless the end user has it. I understand that you are stating this number ported out without authorization but because this ported out nearly 2 months ago there is very little we can do. Your end user can reach out to Cingular and complain about their number being taken. Also, you can have the end user file state and federal FCC complaints about the number being taken. Please let me know if you have any other questions or how else I can help. Thank you."

I have already filed FCC complaint as posted earlier.

Again, there is no guidance from Voipo or its upstream on what I should do next in order to get the number back. There has got to be an upper tier support that deals with this. It looks to me like everyone is shrugging their shoulders and not wanting to look into this deeper.

No assistance from Voipo to get a temporary number so that my home service can accept calls.

We're very limited in what we can do, but we're continuing to push to try to get AT&T to cooperate. They clearly didn't have your authorization (even though they claim they did) so it's a messy situation and we're having to continue to push to get AT&T to admit the mistake and allow us to port back.

A supervisor is assigned to this and will continue to keep you updated.