Expanded Sales & Support Center Hours

[ksarpong]

Tim,
I hope that this does not mean that you are going to outsource your helpdesk to India as is norm with most American companies. Please keep your helpful and knowledgeable staff in Texas. I prefer limited support hours with US-based staff to 24-hour support by clueless offshore consultants.

[VOIPoTim]

Tim,
I hope that this does not mean that you are going to outsource your helpdesk to India as is norm with most American companies. Please keep your helpful and knowledgeable staff in Texas. I prefer limited support hours with US-based staff to 24-hour support by clueless offshore consultants.

It's still US-based and in-house. Everyone works directly for us and is in Houston with the exception or 2 guys that work from home (one in California and one in the UK).

We're exploring some new cities right now (Orlando and Phoenix mainly) for a possible new office, but don't really have any plans to outsource.