Cancellation policy

[abward]

Not happy with the service or giving up on voip totally?

Not happy with the service. My stupid Vonage adapter did not sound as good, and had echos, BUT it always rang, and we could always answer it.

I have missed two important calls this week...the first one during the Radius server thing, and the second this morning when I could not answer. I have had the service for a few weeks now, and have had maybe only 4 or 5 trouble free days with it.

So far, they have done nothing with my tickets. And, I sent Tim a PM about something else days ago, on both here and dslreports (I even posted in a thread that I sent him a PM), and no response so far.

Now what was all this about the great support with VOIPo

[fisamo]

Not happy with the service. ...

So far, they have done nothing with my tickets. And, I sent Tim a PM about something else days ago, on both here and dslreports (I even posted in a thread that I sent him a PM), and no response so far.

Now what was all this about the great support with VOIPo

Sorry to hear you're having such troubles. Tim's usually on the spot with replies, and as mentioned many times here and on DSLR, the system's been mostly trouble-free for the two years of Beta. I believe that everything will settle down soon, but at this point I can understand your decision to bail (especially if the WAF is reaching a critical value)... How long do you have before your 30 days are up?