Knowledgebase and FAQs - VOIPo

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  1. Can I move my current VOIPo accounts over into my reseller account? Yes you may, simply submit a ticket requesting for us to complete this task for you, be sure to include your reseller account username and the account usernames you wish for us to migrate into the reseller account.  We will then credit your rese... Read More
  2. Can I use any SIP compatible device? Yes, our network will work with any SIP compatible device however we are unable to support any unsupported devices.  Examples of supported devices: RT31P2, PAP2T, HT-502.... Read More
  3. Basic Troubleshooting Guide If you are experiencing any of the following issues, your router or internet gateway may need additional configuration:   -  No audio - Incoming calls not ringing - Dropped calls   ... Read More
  4. Linksys PAP2T Installation Guide Connecting Your VOIPo Adapter (Linksys PAP2T)   To begin using your new VOIPo service, simply connect the VOIPo adapter to your router.  Within 5 minutes the adapter should configure itself and be ready to use.   1)  Phone -... Read More
  5. Grandstream HT502 Installation Guide Connecting Your VOIPo Adapter (Grandstream HT502)   To begin using your new VOIPo service, simply connect the VOIPo adapter to your internet connection.   1)  Phone - Plug your telephone in... Read More
  6. Linksys RT31P2 Installation Guide Connecting Your VOIPo Adapter (Linksys RT31P2)   To begin using your new VOIPo service, simply connect the VOIPo adapter to your router.  Within 5 minutes the adapter should configure itself and be ready to use.   1)&nb... Read More
  7. Does VOIPo offer unlimited reseller plans? No, VOIPo only offers a usage-based reseller plan which bills for minutes used. Resellers are free to offer unlimited plans to their clients, but will be billed for the actual usage.... Read More
  8. Where can I find international rates? Visit http://www.voipo.com/intrates.php?showall=true for international rates.... Read More
  9. Does VOIPo provide resellers a website? No, VOIPo does not provide a website.  You are responsible for creating your own website. ... Read More
  10. Does VOIPo provide technical support for my customers? No.  VOIPo does not provide technical support for your customers.  We provide support to resellers only. You are responsible for providing support to your customers. If you need help, we will help you, but we will not interact with yo... Read More
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