Outage? and can't get to secure.voipo.com to open a ticket either

**scott2020** · 05-12-2009 04:01 PM

Incoming calls on two VOIPo numbers are not going through. My backup SIP trunks are working now. Just getting DISCONNECT messages now calling VOIPo DID's.

I am on central01 and it is showing UNREACHABLE.

About 10 minutes later the phone starts ringing. No failover. I am BYOD, but it shows unreachable or high latency on central01. Tried opening a ticket but not sure if it made it.

Also cannot call out on VOIPo trunk.

**VOIPoTim** · 05-12-2009 04:15 PM

Originally Posted by scott2020

Incoming calls on two VOIPo numbers are not going through. My backup SIP trunks are working now. Just getting DISCONNECT messages now calling VOIPo DID's.

I am on central01 and it is showing UNREACHABLE.

About 10 minutes later the phone starts ringing. No failover. I am BYOD, but it shows unreachable or high latency on central01. Tried opening a ticket but not sure if it made it.

Also cannot call out on VOIPo trunk.

Central01 is not in The Planet. Can you post a traceroute?

**Xponder1** · 05-12-2009 04:18 PM

I checked The Planets own forums and the last update posted a moment ago says "We may have a lead, specific to a certain subnet range. This is still unconfirmed, but the network guys are all on the conference bridge working on different parts."

So in English they dunno what is wrong lol.

I still can not get Google to load. Off topic but is anyone else able to pull up google.com?

**VOIPoTim** · 05-12-2009 04:19 PM

Originally Posted by Xponder1

I checked The Planets own forums and the last update posted a moment ago says "We may have a lead, specific to a certain subnet range. This is still unconfirmed, but the network guys are all on the conference bridge working on different parts."

So in English they dunno what is wrong lol.

I still can not get Google to load. Off topic but is anyone else able to pull up google.com?

A specific subnet?

Kind of ironic that that would affect multiple datacenters with thousands of servers in hundreds of IP blocks. That's just my opinion though

**Xponder1** · 05-12-2009 04:21 PM

Originally Posted by VOIPoTim

A specific subnet?

Kind of ironic that that would affect multiple datacenters with thousands of servers in hundreds of IP blocks. That's just my opinion though

Ya thats why I threw in the comment about them not knowing what is wrong.

I was bored so I did a tracert for you note the part in red.

Tracing route to Central01.voipwelcome.com [67.228.251.106]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Access_Denied [192.168.10.1]
2 18 ms 6 ms 8 ms 10.33.128.1
3 9 ms 9 ms 11 ms COX-68-12-8-157-static.coxinet.net [68.12.8.157]

4 10 ms 8 ms 7 ms ge-7-0-1-mx02.mtc1.tul.ok.cox.net [68.12.18.246]

5 9 ms 8 ms 9 ms xe-0-3-0-dsr02.rd.tul.ok.cox.net [68.12.18.4]
6 15 ms 16 ms 14 ms dalsbbrj01-ae0.r2.dl.cox.net [68.1.0.142]
7 158 ms 15 ms 203 ms po-2.r03.dllstx09.us.bb.gin.ntt.net [129.250.4.3
8]
8 15 ms 15 ms 17 ms te1-1.cer01.dal01.dallas-datacenter.com [157.238
.228.10]
9 17 ms 15 ms 16 ms po1.dar02.dal01.dallas-datacenter.com [66.228.11
8.203]
10 38 ms 16 ms 40 ms po2.fcr04.dal01.dallas-datacenter.com [66.228.11
8.218]
11 16 ms 17 ms 17 ms central01.voipwelcome.com [67.228.251.106]

Trace complete.

**burris** · 05-12-2009 04:55 PM

Originally Posted by Xponder1

I checked The Planets own forums and the last update posted a moment ago says "We may have a lead, specific to a certain subnet range. This is still unconfirmed, but the network guys are all on the conference bridge working on different parts."

So in English they dunno what is wrong lol.

I still can not get Google to load. Off topic but is anyone else able to pull up google.com?

I have ATT DSL and that the internet was never a problem.

VOIPo had me on East and I went down. I moved to Central and all is well..