No voice on incoming calls.

[SomeWhoCallMeTim]

In my case I got an email from tech support that I had set "block unknown callers" which blocks anyone not on the whitelist. Not sure how that disabled the answering machine message or blocked us from hearing the callers, but in any case their remote tweaking fixed things and we can now be heard and callers get our answering machine message. Thanks tech support for responding on a Saturday night on a holiday weekend!

[voipinit]

In my case I got an email from tech support that I had set "block unknown callers" which blocks anyone not on the whitelist. . .

FYI, selecting "block all unknown calls" in the "block private calls" tab only blocks calls marked as private, anonymous etc.

In call routes you can "block all unknown contacts" which will block anyone not in your contact list or whitelist.

[SomeWhoCallMeTim]

FYI, selecting "block all unknown calls" in the "block private calls" tab only blocks calls marked as private, anonymous etc.

In call routes you can "block all unknown contacts" which will block anyone not in your contact list or whitelist.

So in Features there is a drop-down whose options are:
Allow Blocked Calls
Block Calls Marked as Private
Block All Unknown Calls


What is the difference between the last two? Currently I have "Block Calls Marked as Private" but if I set it to "Block All Unknown Calls" I should be okay and not run into the problem with callers not hearing us or the answering machine not playing its message?


Thanks!

[voipinit]

So in Features there is a drop-down whose options are:
Allow Blocked Calls
Block Calls Marked as Private
Block All Unknown Calls


What is the difference between the last two? Currently I have "Block Calls Marked as Private" but if I set it to "Block All Unknown Calls" I should be okay and not run into the problem with callers not hearing us or the answering machine not playing its message?


Thanks!

Block Calls Marked as Private blocks only those callers where the CID display shows up as Private which means there will also be no number displayed on the CID.

Block All Unknown Calls is similar to Block Calls Marked as Private but does not stop at just Private, it will block Anonymous, Unknown, Restricted or any call with a blocked number.

[SomeWhoCallMeTim]

Sounds like "Block All Unknown Calls" is what I want.

Thx