No incoming caller ID

**eransh10** · 05-22-2012 06:10 PM

Just FYI - I am having the same issue. I have the H701 adapter with ATT dect6 phone. I was told by support that I need a firmware upgrade, problem is that I am away from home during their support times. Anyway I can have the instructions and do it myself ?
I am pretty tech savvy, and a network engineer myself - so this shouldn't be an issue if I had the instructions.

**ssilence** · 05-23-2012 10:12 AM

Originally Posted by eransh10

Just FYI - I am having the same issue. I have the H701 adapter with ATT dect6 phone. I was told by support that I need a firmware upgrade, problem is that I am away from home during their support times. Anyway I can have the instructions and do it myself ?
I am pretty tech savvy, and a network engineer myself - so this shouldn't be an issue if I had the instructions.

I am in the same boat, and I am really not happy about it. The fact that they have no easy way to do an automatic firmware update is absurd. I just chatted with a Support Representative and they told me they would have to remote desktop into my computer to upgrade it. First off, that will never happen. I will cancel before they do that. There are huge privacy concerns with this. Second option was to setup DMZ to my 701 device. Luckily I am technical enough to do that, but what about the others out there that can't. I am sorry, this is VOIPo's resonsibility, and if they do not have a clean way of doing it then they should send me a replacement adapter with the new firmware.

I am seriously thinking of cancelling. I am still in the 30 day window, so unless this gets resolved quickly then I might just be doing that.

**VOIPoTim** · 05-23-2012 08:04 PM

To get the firmware update, support simply changes a few settings on your account to force the update and then you reboot the device by unplugging it from the power and plugging it back in. It takes about 5 minutes. It's a pretty simply process.

Once Grandstream officially releases the update, it will all happen automatically. We worked with them to get an early release of the fix and that's why we have to manually apply it to your account.

If you need it, just ask for Tier II support to update your firmware profile and they can do that. Then once you reboot the ATA, it'll automatically download it.

**ssilence** · 05-24-2012 06:29 AM

Originally Posted by VOIPoTim

To get the firmware update, support simply changes a few settings on your account to force the update and then you reboot the device by unplugging it from the power and plugging it back in. It takes about 5 minutes. It's a pretty simply process.

Once Grandstream officially releases the update, it will all happen automatically. We worked with them to get an early release of the fix and that's why we have to manually apply it to your account.

If you need it, just ask for Tier II support to update your firmware profile and they can do that. Then once you reboot the ATA, it'll automatically download it.

Tim, thank you for the reply. From what you are saying, it sounds like they don't need to get direct access to the ATA, but instead make a change in my account settings on your end, force a reboot and it will upgrade. If this is the case, then that is perfect. I will get with them sometime soon. Thanks.