To get the firmware update, support simply changes a few settings on your account to force the update and then you reboot the device by unplugging it from the power and plugging it back in. It takes about 5 minutes. It's a pretty simply process.

Once Grandstream officially releases the update, it will all happen automatically. We worked with them to get an early release of the fix and that's why we have to manually apply it to your account.

If you need it, just ask for Tier II support to update your firmware profile and they can do that. Then once you reboot the ATA, it'll automatically download it.