Hardware Update

[VOIPoTim]

Well first we need to work through troubleshooting for anyone having issues to determine if it can be fixed by a firmware change.

In tests today, call waiting is working fine on our test 286 units. It is a known issue on some units that they had a switching issue, but it's firmware specific. If you're seeing it, open a ticket ideally with the firmware version if possible (just access the IP in a browser and use password 123 to find it) and it should be able to be resolved by upgrading. The only thing that is not going to change with the 286 units is that they play a soft ring vs beeps for call waiting.

For 3 Way Calling, you do need to dial *23 before the number when dialing the 2nd party. As long as you do this, it should be fine. Again, if you have issues with this, open a ticket and we'll check on the firmware, etc.

So the bottom line is if you're having issues, open a ticket and we'll go from there. If there's a legit reason for a swap that we can't solve otherwise, we'll do it. We have to try to resolve it via firmware first though.

Still way too many people e-mailing wanting a new device for no real reason....

[dswartz]

My last word on this: if you really are wanting to have mainstream, Joe Sixpack people (not techies), make 3-way calling work like it does with Ma Bell.

[VOIPoTim]

My last word on this: if you really are wanting to have mainstream, Joe Sixpack people (not techies), make 3-way calling work like it does with Ma Bell.

Yes the *23 method is only for the 286 devices. It works with just flashing on the 502s. With the 286's it works well with the *23 method, but we're working on changing that.

[usa2k]

... With the 286's it works well with the *23 method, but we're working on changing that.

[JK]To make is not work well?[/JK]

[scott2020]

I have no problem with a firmware update as a resolution. It would save me the pain of disconnecting everything, shipping it back, and so on. However, I tend to agree that it has to work like Ma Bell for the mainstream to accept it. I know you already know this, so I hope the new ATA's are more like POTS in this regard. I put in a ticket and am glad to help if I can.
Scott

[NY Tel Guy]

Well first we need to work through troubleshooting for anyone having issues to determine if it can be fixed by a firmware change.

Still way too many people e-mailing wanting a new device for no real reason....

Ticket submitted as requested. I hope it can be fixed just because it is easier for me and cheaper for Voipo and with all of the costs you have been absorbing for us (in exchange for our testing) we should all make an effort to make the units work.

Oh and for what it is worth, the 286 does not match the color of my cat. Is that a good enough reason?......
Just kidding.

[chpalmer]

Have you seen this thread?
http://www.dslreports.com/forum/r212...er-doesnt-work

Normally ATA router combo's come default a little further away from a standard home type routers subnet just because of this type of situation. I.E. 192.168.15.1 for most Linksys and Dlink.

That was actually me replying just couldnt get my (wrong) password to work there.

It will probably be the biggest support question you guys get using these routers. And since it only has one port, people will be forced to use their existing routers.

At my office we have 4 Vonage numbers all using RTP300's on the backside of our Actiontec p.o.s. modem. (insert chicken salad metephor here.) Ive set them up static on the wan port and enabled remote admin on all of them just so I can get in and look if needed. All the RTP's still have their original lan subnets in tact because it doesnt matter as long as they are different than the network they reside on.

Can the lan subnet be provisioned into one of these?

[VOIPoTim]

Yeah all the LAN settings can be changed.

Normally ATA router.

combo's come default a little further away from a standard home type routers subnet just because of this type of situation. I.E. 192.168.15.1 for most Linksys and Dlink.

That was actually me replying just couldnt get my (wrong) password to work there.

It will probably be the biggest support question you guys get using these routers. And since it only has one port, people will be forced to use their existing routers.

At my office we have 4 Vonage numbers all using RTP300's on the backside of our Actiontec p.o.s. modem. (insert chicken salad metephor here.) Ive set them up static on the wan port and enabled remote admin on all of them just so I can get in and look if needed. All the RTP's still have their original lan subnets in tact because it doesnt matter as long as they are different than the network they reside on.

Can the lan subnet be provisioned into one of these?

[chpalmer]

Yeah all the LAN settings can be changed.

Cool- that will make it an easy fix when it comes up.

[usa2k]

http://www.dslreports.com/forum/r212...er-doesnt-work

One person seemingly had issues ... with another provider.