Based on most, if not all, of the posts -- I see that most are able to get the upgrade. My ATA will not even upgrade. In fact, the support guy I talked with today was suprised at the version of firmware I had, 1.0.0.76. I guess I have some really old version/device, which is weird as I really have not had any issues since getting the 502 ATA, until today of course.

I hope I am contacted soon to get this resolved.

-bird