Knowledgebase and FAQs - VOIPo

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What is the rollover line or 2nd line on the adapter?
Added on Wed, Sep 8, 2010
A 2nd line rollover is not another telephone number. The VOIPo phone adapter that you receive has two phone line ports for you to utilize. By default, the 2nd port is a rollover of the first line port configured with the same phone number but just... Read More
How do I order the Virtual Fax Service?
Added on Wed, Sep 8, 2010
VOIPo provides a virtual fax service for customers who wish to have a fax line. To order this service please do the following from your vPanel Account Management Tool (      1) Click on... Read More
Call Blocking (Custom Inbound Route)
Added on Mon, Sep 6, 2010
 Route calls based upon your own unique criteria, all from the comfort of your web based vPanel account (located under Features -> Call routes-Incoming). Add specific numbers to route, define groups/contacts, or create your own custom rules ... Read More
Call Forwarding
Added on Mon, Sep 6, 2010
Instantly forward all calls to an alternative phone number of your choosing. Additionally, you may forward calls based on a custom pre-defined criteria (Custom Inbound Call Routing). To setup call forwarding, login to your vPanel at account... Read More
How can I block private or restricted numbers from calling me?
Added on Tue, Sep 7, 2010
To block private or restricted calls:      1) Log in to your account at      2) Select the tab labeled "Features"      3) On the left column select "Private Call Handling" ... Read More
Telemarketer Block
Added on Mon, Sep 6, 2010
 Telemarketers are getting more and more crafty these days. We have integrated a telemarketer block system driven on community based submissions.  If you enable this feature, any calls flagged by you or other VOIPo users... Read More
Outgoing Caller ID
Added on Mon, Sep 6, 2010
Select between sending your outgoing caller ID, marking your call as Private, or blocking all outgoing caller ID information (will typically show as Unknown). Available under your vPanel Account Management Tool     ... Read More
Speed Dial (Custom Outbound Route)
Added on Mon, Sep 6, 2010
To setup speed dial, login to the vPanel at         1) Click on "Features"         2) Click on "Speed Dial" on the left column         3) In the ... Read More
Network Failover Forwarding
Added on Mon, Sep 6, 2010
 Did the kids bring down the home Internet again?  With Failover Forwarding, simply specify an alternative contact number and our system will automatically forward calls anytime you've lost connection to our network.  By default... Read More
Do Not Disturb
Added on Mon, Sep 6, 2010
Not in the mood for conversation? Turn 'DND' on, and all calls will be forwarded to voicemail or a busy tone. From your vPanel Account Management Tool       1) Click on "Features"     ... Read More