Knowledgebase and FAQs - VOIPo

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Demo control panels for Reseller Program
Added on Fri, Jan 27, 2012
The following logins are available for demonstration purposes for the reseller program. https://cp.voipwelcome.com Reseller interface: Username: resellerdemo Password: demo Full Service Line Reseller Customer: Username: residentialdemo... Read More
Where can I find my SIP credentials?
Added on Mon, Sep 6, 2010
You will be able to find your SIP credentials for your applicable Full Service Line account simply by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> SIP Credentials.... Read More
Can I use any SIP compatible device?
Added on Mon, Sep 6, 2010
Yes, our network will work with any SIP compatible device however we are unable to support any unsupported devices.  Examples of supported devices: RT31P2, PAP2T, HT-502. Read More
Can I add a phone number to an account that already exists?
Added on Mon, Sep 6, 2010
You can definitely add a phone number to an account that already exists.  In the case of adding a phone number to a Full Service Account, the phone number will be setup as a virtual phone number which means that by default it will simply serve... Read More
Can I use my own hardware with VOIPo?
Added on Mon, Sep 6, 2010
You are able to use your own hardware.  You can even have us provision it for you if it is a supported device i.e. RT31P2, PAP2T, or HT-502.  In order for us to provision your device hardware simply login to your Reseller Control Panel and... Read More
How can I cancel an account?
Added on Mon, Sep 6, 2010
You can cancel an account simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific account you wish to cancel.  Simply check mark the action... Read More
Does VOIPo offer unlimited reseller plans?
Added on Tue, Aug 31, 2010
No, VOIPo only offers a usage-based reseller plan which bills for minutes used. Resellers are free to offer unlimited plans to their clients, but will be billed for the actual usage. Read More
Can I keep my own private phone number inventory?
Added on Mon, Sep 6, 2010
Yes even though we do have a large availability of numbers it is constantly changing, you can do this to ensure that you have available phone numbers for your clients needs at all times.  You can obtain phone numbers for your private inventory... Read More
Where can I find international rates?
Added on Tue, Aug 31, 2010
Visit http://www.voipo.com/intrates.php?showall=true for international rates. Read More
How can I create an account?
Added on Mon, Sep 6, 2010
You can create an account simply by logging into your Reseller Account and navigating as follows: Accounts -> Create Accounts.  You will first be required to select the type of account you are wanting to create, the options available will be... Read More
What size should my branded image be?
Added on Mon, Sep 6, 2010
We recommend a nice medium size i.e. 75-125 x 75-125 however of course this is completely up to your own discretion. Read More
Can I login to one of my customers accounts?
Added on Mon, Sep 6, 2010
You can login to one of your customers accounts simply by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Control Panel Login.  You will then be able to click the... Read More
Why was the cost of the call different than I expected?
Added on Mon, Sep 6, 2010
The per minute rate is calculated based on a few different variables.  Such as but not limited to: A) Is the call incoming or outgoing? B) Is the call international?     1) Example would be a call outbound to a international... Read More
Does VOIPo provide a control panel for my customers?
Added on Tue, Aug 31, 2010
Yes, VOIPo provides a reseller control panel for you to manage all your customer accounts and a customer control panel for each customer to manage their individual account. Read More
How do I modify E911 services for Full Service Line Account?
Added on Mon, Sep 6, 2010
You can modify E911 services for a Full Service Line account simply by logging into your Reseller Control Panel.  You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to modify. ... Read More
Can I allow my customers to call internationally?
Added on Mon, Sep 6, 2010
You can allow outbound international calls for Full Service Line accounts.  Simply login to your Reseller Control Panel and navigate as follows: Accounts -> [Click on Applicable Account Username] -> Account Options.  You will then be... Read More
Does VOIPo provide a billing system?
Added on Tue, Aug 31, 2010
No, VOIPo does not bill your customers or offer a billing system. Read More
If I purchase a device from VOIPo will it be locked to your service?
Added on Mon, Sep 6, 2010
It will not be locked to our service.  If you wish to take the device elsewhere you are free to do so. Read More
Reseller Terms of Service
Added on Tue, Aug 31, 2010
Visit http://www.voipo.com/reseller-tos.php for the Reseller Terms of Service. Read More
Does VOIPo provide technical support for my customers?
Added on Tue, Aug 31, 2010
No.  VOIPo does not provide technical support for your customers.  We provide support to resellers only. You are responsible for providing support to your customers. If you need help, we will help you, but we will not interact with... Read More
What is the billing time interval for calls?
Added on Mon, Sep 6, 2010
 We bill based on 60 second intervals, this means if you have a call that is 62 seconds long you will be billed for 120 seconds (i.e. rounded to the next minute). Read More
Can I download my Call History?
Added on Mon, Sep 6, 2010
You can download your call history.  Simply login to your Reseller Control Panel and navigate to "Call History".  You will then be able to select the Year and Month and download history for that applicable selection. Read More
How do I access VOIPo's reseller forums?
Added on Mon, Sep 6, 2010
You can add your forum account username, simply login to your Reseller Control Panel and click on Preferences at the top.  You will then be able to submit a forum account username under "Forum Account Activation" to grant yourself access to the... Read More
Can I order hardware from VOIPo?
Added on Mon, Sep 6, 2010
You are able to purchase hardware from us.  You can do this in your Reseller Control Panel, simply navigate as follows: Hardware -> Order Hardware, you will then be able to specify the name and address of where you wish for this hardware to... Read More
Can I pay with PayPal?
Added on Tue, Aug 31, 2010
Since the reseller program is usage based, we do not accept PayPal and require a valid credit card be on file at all times. Read More
How do my customers order service?
Added on Tue, Aug 31, 2010
Customers order service directly from you in whatever way you choose. To setup accounts, you will need to login to your reseller control panel and manually create the accounts for them. Read More
Can I move my current VOIPo accounts over into my reseller account?
Added on Mon, Sep 6, 2010
Yes you may, simply submit a ticket requesting for us to complete this task for you, be sure to include your reseller account username and the account usernames you wish for us to migrate into the reseller account.  We will then credit your... Read More
Does VOIPo provide resellers a website?
Added on Tue, Aug 31, 2010
No, VOIPo does not provide a website.  You are responsible for creating your own website. Read More
Can I set individual usage limits per phone number?
Added on Mon, Sep 6, 2010
Absolutely.  You can set an accounts minute usage allowance by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Usage & Limits.  You will then be able to set... Read More
How can I cancel an individual phone number?
Added on Mon, Sep 6, 2010
You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific item you are wishing to cancel (in this case the... Read More
How do I change my Reseller Branding?
Added on Mon, Sep 6, 2010
Simply login to your Reseller Control Panel and navigate to Preferences -> Reseller Branding.  You will than be able to set a Logo and a Powered By [Brand Name] input. Read More
Can I update my Billing & Payment Details?
Added on Mon, Sep 6, 2010
You most definitely can.  Simply login to your Reseller Control Panel and navigate as follows: Billing -> Update Payment Details and Billing -> Update Billing Details. Read More
How can I stop my account balance from going negative?
Added on Mon, Sep 6, 2010
You can setup and use our auto replenishment feature.  This will allow you to maintain a positive balance so your calls and service will always be available since VOIPo's reseller program is all prepaid.  Once your balance hits $1.00... Read More
How can I change an account's password?
Added on Mon, Sep 6, 2010
You can change an accounts password simply by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Control Panel Login.  You will then be able to modify the applicable... Read More
Can I have multiple administration accounts for my reseller account?
Added on Mon, Sep 6, 2010
At this time you are limited to a single administration account for your reseller account. Read More
Can I view the devices currently registered to an account?
Added on Mon, Sep 6, 2010
Yes.  Simply login to your Reseller Control Panel.  You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to view.  You will then be able to click on "Connections".  This... Read More
Can I view my past purchases and transactions?
Added on Mon, Sep 6, 2010
Yes you definitely can.  Simply login to your Reseller Control Panel and navigate as follows: Billing -> Past Transactions. Read More
How can I cancel an individual E911 subscription?
Added on Mon, Sep 6, 2010
You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific item you are wishing to cancel (in this case the... Read More
Can I view my accounts or a specific accounts usage for a specific date range?
Added on Mon, Sep 6, 2010
Absolutely.  Simply login to your Reseller Control Panel and navigate as follows: Billing -> Usage.  You will then be able to apply date range filters and account specific filters as well. Read More
Can I control what features my accounts have access to?
Added on Mon, Sep 6, 2010
Absolutely.  You can set what features your accounts have access to by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Feature List.  You will then be able to... Read More
How do I add funds into my Reseller Account?
Added on Mon, Sep 6, 2010
You simply login to your Reseller Account and navigate as follows: Billing -> Add Funds.  You will then be able to specify the amount you wish to credit to your account balance. Read More
How can I cancel an item?
Added on Mon, Sep 6, 2010
You can cancel an individual item simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific item you are wishing to cancel.  Simply check mark... Read More