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- What is the billing time interval for calls? We bill based on 60 second intervals, this means if you have a call that is 62 seconds long you will be billed for 120 seconds (i.e. rounded to the next minute).... Read More
- Can I allow my customers to call internationally? You can allow outbound international calls for Full Service Line accounts. Simply login to your Reseller Control Panel and navigate as follows: Accounts -> [Click on Applicable Account Username] -> Account Options. You will then be ... Read More
- Is VOIPo compatible with a soft phone? In order to use a soft phone with VOIPo service, you must have, at least, speakers and a microphone. A headset works best as it decreases a lot of the echo that you would otherwise hear. Recommended Softphones: Zoiper - http:/... Read More
- Voicemail Controls Once logged into the Voipo provided control panel (vPanel), there will be a tab labeled "Voicemail" in the top right. In here, you will be able to control a multitude of settings established with your Voicemail. Select Mailbox: In this sectio... Read More
- Why was the cost of the call different than I expected? The per minute rate is calculated based on a few different variables. Such as but not limited to: A) Is the call incoming or outgoing? B) Is the call international? 1) Example would be a call outbound to a international de... Read More
- How can I stop my account balance from going negative? You can setup and use our auto replenishment feature. This will allow you to maintain a positive balance so your calls and service will always be available since VOIPo's reseller program is all prepaid. Once your balance hits $1.00 y... Read More
- Can I download my Call History? You can download your call history. Simply login to your Reseller Control Panel and navigate to "Call History". You will then be able to select the Year and Month and download history for that applicable selection.... Read More
- How can I create an account? You can create an account simply by logging into your Reseller Account and navigating as follows: Accounts -> Create Accounts. You will first be required to select the type of account you are wanting to create, the options available will be ... Read More
- Basic Troubleshooting Guide If you are experiencing any of the following issues, your router or internet gateway may need additional configuration: - No audio - Incoming calls not ringing - Dropped calls ... Read More
- Star Code/Feature Code List *20 - Call Forwarding (Include Destination Number) Example: *205551113333 *21 - Disable Call Forwarding *22 - Do Not Disturb - Send to Busy *23 - Do Not Disturb - Send to Voicemail *2... Read More
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